Shipping policy

SHIPPING POLICY

Thank you for shopping with Ndigbo Viva Store.

This Shipping Policy explains how we process, ship, and deliver orders placed through our store.

1. Order processing time
Orders are typically processed within 2 to 5 business days after payment is confirmed.

Orders are not processed or shipped on Sundays or public holidays unless stated otherwise.

If we are experiencing a high volume of orders, processing may take longer. If there will be a significant delay, we will contact you using the email address or phone number provided at checkout.

2. Shipping locations
We currently ship to:
- Nigeria
- Selected international destinations where shipping is available

If your location is not available at checkout, please contact us before placing your order.

3. Delivery timelines
Estimated delivery times are as follows:

Nigeria:
3 to 7 business days after dispatch

International orders:
7 to 21 business days after dispatch, depending on destination, customs processing, and carrier timelines

These delivery estimates are not guaranteed and may vary due to factors beyond our control.

4. Shipping charges
Shipping fees are calculated at checkout unless otherwise stated.

Any free shipping offer will be clearly stated on the product page, store, or promotional material.

5. Order tracking
Where tracking is available, tracking details will be sent to the email address or phone number provided at checkout after the order has been shipped.

Some delivery methods may not include detailed tracking updates.

6. Delays
Delivery delays may occur due to:
- weather conditions
- carrier disruptions
- incorrect shipping details
- customs clearance for international orders
- high seasonal order volume
- remote delivery locations

Ndigbo Viva Store is not responsible for delays caused by third-party carriers or customs authorities after an order has been dispatched.

7. Incorrect shipping information
Customers are responsible for providing accurate shipping details at checkout.

If an incorrect or incomplete address is provided and this causes a failed delivery, delay, or returned parcel, the customer may be responsible for any additional shipping costs.

8. Customs, duties, and taxes
For international orders, customs duties, import taxes, and other destination-country fees may apply.

These charges are the responsibility of the customer unless otherwise stated.

9. Lost, stolen, or damaged packages
If your package is lost, stolen, or arrives damaged, please contact us within 48 hours of the delivery date or expected delivery date.

Please include:
- your order number
- your full name
- a description of the issue
- any relevant photos, where applicable

We will review the issue and work with the shipping provider where possible, but we cannot guarantee replacement or refund for issues outside our direct control.

10. Digital products
For digital products, access or delivery is usually made electronically after successful payment.

No physical shipping applies to digital products.

11. Contact
For shipping questions, contact:

Ndigbo Viva Store
Email: [Ndigbokunienu@ndigboviva.com]
Phone: [+234 815 839 1003]
Address: [5 Osimiri Street GRA Enugu Nigeria]